Delivery and Payment
❖Delivery Date & Delivery Area❖
Delivery is possible as soon as the next day after placing the order (except for some products or locations). Customers can also choose other days for delivery based on personal needs or plans. The maximum freedom to specify a date is within 7 days.
◆Hong Kong Island: Mondays to Saturdays (No deliveries on Sundays and Public Holidays)◆
◆Kowloon: Mondays to SaturdaysMonday to Saturday (No deliveries on Sundays and Public Holidays)◆
◆Urban Areas in New Territories: Mondays, Thursdays and Saturdays (No deliveries on Sundays and Public Holidays)◆
◆Tung Chung Area: Wednesdays and Saturdays (No deliveries on Sundays and Public Holidays)◆
◆Discovery Bay and Ma Wan: Saturdays (No deliveries on Sundays and Public Holidays)◆
Non-delivery areas as below
❖Delivery Time❖
Please select delivery time slot you
would like to receive your purchased products(Customers cannot request a specific delivery time)
①10:00 - 14:00
②14:00 - 18:00
③Not specified
Please note that the delivery time may be affected by factors such as actual traffic conditions, bad weather, etc., resulting in failure to deliver on time. Sorry for any inconveniences caused.❖Order Deadline❖
Cut-off time for all orders are 14:59, 1 day before the requested delivery date. For example, should you wish to receive your order on Wednesday 10:00-14:00, please place the order on Tuesday before 14:59. * Delivery cut-off time may subject to order quantity.
❖Payment Method❖
We accept all credit cards including Paypal. Cash on delivery is available, please settle the payment to our driver on delivery date. Other payment methods such as Octopus, PayMe or FPS settlement are also welcome, payment link will be send out on the delivery day via whatsapp. If you would like to settle your payment with FPS, please kindly write down your order number (e.g. #22000) on the payment message for reference.
❖Self pick-up (Hung Hom) No physical store and no on-site purchase❖
Please notify us your desired pick-up date and time by Whatsapp → WhatsApp 53366377
Available for pick-up: 1 days after the date of order, Monday-Saturday 11:30 - 16:30 (Except Sunday and Public Holidays)
Please pick your order up within 7 days after order is confirmed.
Location for pick-up: 604A, 6/F, Tower 1, Harbour Centre, No. 1 Hok Cheung Street, Hung Hom, Kowloon.
九龍紅磡鶴翔街1號維港中心1期6樓604A室
Delivery fee has been amended as follows (as of 10/2/2020):
❖Delivery Fee ❖
❖Redelivery❖
Arrangements when you are unavailable to receive the products:
1. As the products are fresh ingredients and temperature control is required for most of our products, our company does not provide free re-delivery service.
2. In case customer is unableto pick up the products in the selected time slot at the provided address, we will contact our customer to make sure whether we can leave products at door or management office of the apartment. Customers are responsible for all risks and consequences.
3. If we are unable to contact the customer at the scheduled time, please contact us within 48 hours to arrange re-delivery and a surcharge of HKD100 for re-delivery is required.
*If the products are damaged or lost during this period, the customer is responsible for all risks and consequences. WARAYA reserves the right to make the final decision.
**Re-delivery charge of HKD100 must be paid in cash on the delivery of products.
If customer refuses to pay re-delivery fee and unable to pick up products, the order will be cancelled. No refund will be made in this case.
❖Delivery Notes❖
1. Deliveries can only be made to locations on Hong Kong Island, Kowloon, and urban areas in New Territories. (Deliveries cannot be made to restricted areas, Lo Wu, Lok Ma Chau, Mai Po, Man Kam To, Tak Ku Ling, Grass Island, Mui Wo, Po Toi Island, Tai O, Tung Ping Chau, etc.)
2. Delivery date/time request is not available for the following districts.
・愉景灣 Discovery Bay (Under normal operations, deliveries to Discovery Bay is every Saturday, the other days and Public Holidays are not available for delivery.)
・馬灣 Ma Wan (Under normal operations, deliveries to Discovery Bay is every Saturday, the other days and Public Holidays are not available for delivery.)
3. Delivery service arrangements for special buildings/locations
- Village House: Customers may need to go to the village entrance to receive the parcel. (Delivery service is not applicable to areas that cannot be reached directly by our vehicles.)
- If the delivery address is not directly accessible by elevator, delivery can only be made at the building entrance. The delivery staff also has the right not to provide stair delivery service.
- Pedestrian Areas: If the delivery address is within a pedestrian area, the delivery service hours may be affected due to road closures.
4. Rainstorm Warning and Typhoon Delivery Arrangements
- Black Rainstorm Warning, Typhoon Signal No. 8 or above, or weather conditions causing suspension of shipping, severe flooding, road obstruction or closure: Delivery service will be suspended and delivery date and time will be rescheduled.
5. All shipping address provided by customers. We will not be responsible for any delay or loss due to incorrect address information.
6. Delivery for all orders depends on the availability of the products. If we are unable to provide the goods or services that you ordered, we will notify you by phone or email.
In case of any disputes, WARAYA Co., Limited reserves the right to make the final decision.